An email confirmation is sent out every time we ship a package to you with the exception of phone and mail orders that do not include an email address or orders shipped from Greece. The process is automated and concurrent to adding postage to your order. When you receive our email confirmation of shipment, your package is actually about to be delivered to the carrier. In most cases your package is on its way before you receive our shipping confirmation.
If your order is shown as "Shipped from US" in our system (accessed through "My Account"), there is no tracking reference attached to your order, and you have not received our shipment confirmation for over a couple of horus since you checked the status of your order, check your email program for blocked / filtered email messages from us . If you do not find a confirmation in your mailbox, contact us.