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 Frequently Asked Questions 


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My tracking number is not working. It does not show any relevant information.

Tracking information depends on the level of service chosen for shipping. If you want real-time tracking of your order after it ships from us you will need to choose Express or 2nd Day shipping service. Our standard and Priority Mail service to the US, is sent with Delivery Confirmation which is not a real-time tracking reference but rather a confirmation of delivery at the shipping address. If your package is lost, Delivery Confirmation numbers can be used to try and locate your package at your local Postoffice.

International Mail is not traceable unless it is via Express Mail.  Registered, Global Priority, Insured, and International Air Mail have a package reference but the number of your package is used by Postal and Customs officials and cannot be used by the general public.

If package tracking is critical to your delivery please advice us at the time of order (use the Special Instructions area) or select an Express Shipping Option.







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