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 Frequently Asked Questions 

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How do I locate my Order ID?

The order ID is a generated as soon as we accept your order. You can find it in our confirmation email sent to you upon receipt of your order and it is printed on all packing slip and packaging material sent to you.

If you cannot find your order ID or are unsure if we have received your order, please email us with your First Name, Last Name, the email address used to place the order, and the date you believe your order was placed. We will search for your information and respond back to you within 24-48 hours.

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